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At S&D Casey Bros Ltd, we are committed to providing a seamless and efficient shipping experience for our valued customers. This policy outlines the shipping procedures and timelines for deliveries sent from our location in Limassol, Cyprus.

Dispatch Time:

  • Orders placed before 12:00 PM local time (GMT+2) on business days (Monday to Friday, excluding public holidays) will be processed and dispatched the following morning.
  • Orders placed after 12:00 PM local time or on non-business days will be processed on the next business day if no Shinpads are ordered.

Delivery Time:

  • For deliveries within Cyprus, you can expect your order to arrive within 1 to 3 business days from the date of dispatch.
  • Please note that unexpected circumstances such as adverse weather conditions or logistical issues may cause slight delays, but we will do our best to ensure timely delivery.
  • International order may take 10-14 days

International Shipping:

  • We also offer international shipping to select destinations outside Cyprus.
  • The delivery time for international orders may vary depending on the destination and the postal service used. Typically, international shipping takes between 10 to 14 business days.
  • However, please note that customs clearance procedures and local postal services in the destination country may affect the actual delivery time.

Shipping Method:

  • We utilize trusted and reliable shipping partners to ensure the safe and timely delivery of your orders.
  • The shipping method used for international orders will depend on various factors, including the size, weight, and destination of the package.
  • Tracking information will be provided once your order has been dispatched, allowing you to monitor the progress of your delivery, subject to availability based on the destination and postal service used.

Shipping Charges:

  • Shipping charges for international orders will be calculated based on the size, weight, and destination of your order.
  • The shipping cost will be displayed during the checkout process, giving you full transparency of the charges before finalizing your purchase.

Order Status and Updates:

  • You will receive email notifications regarding the status of your order, including confirmation of your purchase, dispatch information, and tracking details.
  • Should you have any questions or concerns about your order, our customer support team is available to assist you. Please contact us through [email/phone number].

Delivery Address:

  • It is the responsibility of the customer to provide an accurate and complete delivery address during the checkout process.
  • Please double-check the shipping address to avoid any delays or misdelivery. We cannot be held responsible for packages that are undeliverable due to incorrect addresses provided by the customer.

Undeliverable Packages:

  • In the event that a package is deemed undeliverable by our shipping partner due to an incorrect address, the customer will be responsible for any additional shipping charges incurred for resending the package.

Lost or Damaged Packages:

  • While we take great care in packaging and shipping your orders, unforeseen circumstances may occur during transit. If your package is lost or damaged, please contact our customer support team immediately, and we will work with you to resolve the issue.

We appreciate your understanding and cooperation with our shipping policy. If you have any further questions or require assistance, please do not hesitate to contact us.